Planet 7 Casino has been around since 2009, but tracing the ownership of the casino isn’t exactly straight forward, which is already a bad sign. We understand that not many online casinos can be very forthcoming with their ownership information, especially if they are accepting players from countries like the USA, but these guys have one hell of a shell game going on.
Our investigating has led us to the following: Planet 7 is owned and operated by the Ace Revenue Group, which was formerly the Crystal Palace Group, which itself is a subsidiary of the Virtual Casinos Group. Got that straight? There’s a reason for the layers of companies; Virtual has had a bad name in the industry for a long time. However, they remain one of the largest operators in the game.
Well, this one is a bit shocking, even to us and we have seen everything in this industry. Planet 7 Casino boasts of having excellent customer service and is giving its players email, live chat and TOLL-FREE phone options to reach them. This is pretty bold considering all the crap they take for slow playing players, but we assume their position is to get out in front of the complaints before they escalate too far into the mainstream.
On the occasions that claims have made it on a forum site, there appears to be a customer service representative who responds on behalf of Planet 7. In most cases, there are a lot of excuses being thrown around (come on, being “swamped” is no excuse these days) but at least they aren’t going silent. This is most likely the reason that Planet 7 hasn’t been blacklisted by every review site, and is definitely a factor in our ranking of their casino.
We have to give Planet 7 Casino credit here. As a U.S. facing online casino, their options for software suppliers is limited, but they have a relationship with one of the best out there in Real Time Gaming. RTG are one of the original software vendors in the industry, and they have never wavered from their acceptance of players from the United States at their licensees’ brands. With the extensive history in the business, RTG has built an excellent suite of games which we will outline a little further down.
It is somewhat shocking that they would continue to allow questionably-run operators on their platform. Maybe they have some sort of control over these sites which ensures that at the very least they will be paid their royalties; being able to run the casino off at any point should be enough control. One industry insider let us know that the RTG folks have a long-standing relationship with the owners of Virtual Casino Group and they are constantly keeping this group in check and trying their best to make sure casinos like Planet 7 are above board with their players.
Of course, it’s always the video slots that take up most lobby space, but then again they are also the most popular among players. The fine selection of hot titles here includes Achilles, Caesar’s Empire, Count Spectacular, Derby Dollars, Dragon Orb, Dream Run, Eagle Shadow Fist, Eternal Love, Fantasy Mission Force, Gemtopia, Ghost Ship, Golden Lotus, Green Light, High Fashion, Megaquarium, Ninja Star, Ocean Oddities, Paydirt, Red Sands, Samba Sunset, Secret Symbol, Texan Tycoon, Triple Twister, and so many more!
I have emailed, phoned and went and live chat and you are betting are still..Not giving me my money – I’m going to be taking it further now plus contacted bank for a chargeback too. I will get the site investigated as all the review are bad. Gambling companies should not be able to this. £5000 is a lot of money but not compared to how much their company is worth!!!!!!!!!! Please get this resolved!!!! I have tried the link I was sent and still nothing !!!!! Please don’t sent me you auto email also!!!!! I’m going on every gambling review websites rand telling them how bad your companies are!!! The reviews speak volume!!!!!!!!! It’s awful and it is causing me stress!!!!
Avoid at all costs.
Terrible, Dont pay out, say need to verify account, owe £1500 since 26th November, say the same thing every day. Dont think they will end up paying out. Avoid at all costs.
Do not play
The slots tend to spin weird about halfway through like they calculating something. Slot player BEWARE!!! Do not play.
Don't deposit this site
Don’t deposit this site…When you enter a withdraw request your account will be blocked.
Absolute disaster, I joined today , the join up bonuses paid next to nothing, definitely something dodgy as win rate is not like the numerous other casinos iv played on, wished I had read reviews before joining as majority are bad, those that have good reviews must be friends with this site, still a very expensive lesson learned and just a warning for others who read these reviews to be wary of joining, I would not put another penny in this awful sight,no need for you to reply site as judging by your replies to others I am not interested
Very bad customers service
Very bad customers service Tracy leave me more than 10 minutes to every answer every i already take copy from our cha every answer 10 minutes i ask if you sleeping but not care me time i think customers service sleeping when chat i’m really thinking to cancel my account and go to another casino BAD
Large amount of features
A great as well as fun casino along with pleasant income competitions and several presents which include free whirl bonuses etc. The particular site is fun-looking as well as quite easy to get around and the’ve each of the common video gaming models available. Reliable as well as good casino.
Very pleased so far
Very pleased so far.
Ive had a huge amount of luck
Ive had a huge amount of luck, but I generally dread signing up to new casino sites because of all the hoops you have to jump through to withdraw. This took the stress right out of it.
Truly love their helpful as well as unbiased assessments! Experienced a buddy advise the web page for me with regards to bonuses. Cannot go awry along with all of their major casinos. Excellent internet site for amateur people exactly who are receiving straight into taking part in on the internet, the same as me personally!
I like it
Its a very good Casino Site with a very good Service for those who need Help with something they dont understand and the pay out is also very fast thats why i like it to be here
Really enjoy playing
Really enjoy playing on this site good wins pays good and in good time always keep you informed brill offers and caters for every think and more
This is one of the best casinos
This is one of the best casinos. I tried many but this is the best. thanks
I love this website everytime I cash. I’ve actually got my pay out in my bank on time thank you guys keep it up the good work
This online casino has always been professional
This online casino has always been professional, and fast to respond to any questions that arise. I have referred several friends and families
Very nice, clear casino with a one-time bonus and cashback program.
Planet7casino are getting away with robbing
Basically I was about to write the exact same review as asieren7b has below me they sent email saying log in for 10 super spins when it’s just a scam live chat is a complete joke so glad I never deposited here and I would like to know how they are getting away with robbing and scamming people surely they should have the UK license taken away ?
Terrible … Like a nightmare Im a VIP status on all his casino sister and this one absolutely, but took 2 months just to verify. They say they dont accept bank statement as ability bill. How funny is this. And after a long way trying all I can do, im finally verified. And now another 2 month just to withdraw 75$ .. i have no words else!
Planet7casino.com is bad business
I have been waiting 3 weeks for a 500$ payout after spending over 1000$ with them and I keep getting the run around.DO NOIT USE PLANET 7 go elsewhere I don’t know who has faster payout being im new to online gambling but this has left a bad taste in my mouth I think ill steer clear of gambling online. I was playing and depositing daily till I encounter this , its bad business and they should be ashamed of themselves.
Planet7casino dont pay me
I dont even care anymore that they dont pay me or anyone else. Im more concerned about identity theft, now that they have our complete ID/ Bank Account, etc. Do not consider giving them your money. There is no chance you will be paid.