Absolute disaster, I joined today , the join up bonuses paid next to nothing, definitely something dodgy as win rate is not like the numerous other casinos iv played on, wished I had read reviews befo…. More
Planet 7 Casino has been around since 2009, but tracing the ownership of the casino isn’t exactly straight forward, which is already a bad sign. We understand that not many online casinos can be very forthcoming with their ownership information, especially if they are accepting players from countries like the USA, but these guys have one hell of a shell game going on.
Our investigating has led us to the following: Planet 7 is owned and operated by the Ace Revenue Group, which was formerly the Crystal Palace Group, which itself is a subsidiary of the Virtual Casinos Group. Got that straight? There’s a reason for the layers of companies; Virtual has had a bad name in the industry for a long time. However, they remain one of the largest operators in the game.
Customer Service
Well, this one is a bit shocking, even to us and we have seen everything in this industry. Planet 7 Casino boasts of having excellent customer service and is giving its players email, live chat and TOLL-FREE phone options to reach them. This is pretty bold considering all the crap they take for slow playing players, but we assume their position is to get out in front of the complaints before they escalate too far into the mainstream.
On the occasions that claims have made it on a forum site, there appears to be a customer service representative who responds on behalf of Planet 7. In most cases, there are a lot of excuses being thrown around (come on, being “swamped” is no excuse these days) but at least they aren’t going silent. This is most likely the reason that Planet 7 hasn’t been blacklisted by every review site, and is definitely a factor in our ranking of their casino.
Software
We have to give Planet 7 Casino credit here. As a U.S. facing online casino, their options for software suppliers is limited, but they have a relationship with one of the best out there in Real Time Gaming. RTG are one of the original software vendors in the industry, and they have never wavered from their acceptance of players from the United States at their licensees’ brands. With the extensive history in the business, RTG has built an excellent suite of games which we will outline a little further down.
It is somewhat shocking that they would continue to allow questionably-run operators on their platform. Maybe they have some sort of control over these sites which ensures that at the very least they will be paid their royalties; being able to run the casino off at any point should be enough control. One industry insider let us know that the RTG folks have a long-standing relationship with the owners of Virtual Casino Group and they are constantly keeping this group in check and trying their best to make sure casinos like Planet 7 are above board with their players.
Slots
Of course, it’s always the video slots that take up most lobby space, but then again they are also the most popular among players. The fine selection of hot titles here includes Achilles, Caesar’s Empire, Count Spectacular, Derby Dollars, Dragon Orb, Dream Run, Eagle Shadow Fist, Eternal Love, Fantasy Mission Force, Gemtopia, Ghost Ship, Golden Lotus, Green Light, High Fashion, Megaquarium, Ninja Star, Ocean Oddities, Paydirt, Red Sands, Samba Sunset, Secret Symbol, Texan Tycoon, Triple Twister, and so many more!
Website: https://www.planet7casino.com/
Absolute disaster, I joined today , the join up bonuses paid next to nothing, definitely something dodgy as win rate is not like the numerous other casinos iv played on, wished I had read reviews befo…. More
Very bad customers service Tracy leave me more than 10 minutes to every answer every i already take copy from our cha every answer 10 minutes i ask if you sleeping but not care me time i think custome…. More
A great as well as fun casino along with pleasant income competitions and several presents which include free whirl bonuses etc. The particular site is fun-looking as well as quite easy to get around …. More
Ive had a huge amount of luck, but I generally dread signing up to new casino sites because of all the hoops you have to jump through to withdraw. This took the stress right out of it.
Truly love their helpful as well as unbiased assessments! Experienced a buddy advise the web page for me with regards to bonuses. Cannot go awry along with all of their major casinos. Excellent intern…. More
Its a very good Casino Site with a very good Service for those who need Help with something they dont understand and the pay out is also very fast thats why i like it to be here
Really enjoy playing on this site good wins pays good and in good time always keep you informed brill offers and caters for every think and more
This is one of the best casinos. I tried many but this is the best. thanks
I love this website everytime I cash. I’ve actually got my pay out in my bank on time thank you guys keep it up the good work
This online casino has always been professional, and fast to respond to any questions that arise. I have referred several friends and families
Very nice, clear casino with a one-time bonus and cashback program.
Basically I was about to write the exact same review as asieren7b has below me they sent email saying log in for 10 super spins when it’s just a scam live chat is a complete joke so glad I never depos…. More
Terrible … Like a nightmare Im a VIP status on all his casino sister and this one absolutely, but took 2 months just to verify. They say they dont accept bank statement as ability bill. How funny is…. More
I have been waiting 3 weeks for a 500$ payout after spending over 1000$ with them and I keep getting the run around.DO NOIT USE PLANET 7 go elsewhere I don’t know who has faster payout being im new to…. More
I dont even care anymore that they dont pay me or anyone else. Im more concerned about identity theft, now that they have our complete ID/ Bank Account, etc. Do not consider giving them your money. Th…. More